Client Testimonials
Client feedback is like a treasure trove of insights for us at Wanderer Tours and Travel. By giving us their opinions and suggestions, our clients help us create and deliver better experiences for everyone.
EXCELLENT Based on 83 reviews Posted on Toni Williams From our initial contact through our drop off, all details were handled promptly and efficiently. We just did an airport transfer, but Rafique would have been an excellent tour guide as well. His knowledge and ability to entertain while educating were exceptional. We cannot thank the team here enough for a seamless transfer! (As Canadians we did experience a slight glitch with payment, but Che was able to help us out with that too)Posted on Anpna Halai From start to finish, Che is definitely the person you want to book your Cape Town trip with. When we were planning the itinerary, Che replied via email so quickly and really formulated an amazing itinerary and it was dealt with so professionally. As soon as we arrived in Cape Town, my Mum and I were really looked after well by Che and Faizal. A luxury car for our entire tour was used which made our tour experience so comfortable with daily replenished water bottles and providing wifi in the car was such an extra special luxury touch. Faizal was our driver for the entire week and he was so polite, professional, met us on time and made meet up points so easy. We couldn’t have asked for a better driver to share our trip with. Che went above and beyond for our itinerary, suggesting the township tour that we had not originally planned but was so worth it and ended up being one of our favourite tours of the trip. He honestly recommends the best restaurants and vineyards. We were celebrating both my Mum and I birthdays on the trip which we ended up doing two days of the winelands, Che made it extra special by suggesting the best vineyards, honestly it was an unforgettable experience and a birthday we will never forget. Daily check ups to see how our day went was also a really nice touch. Che and Faizal honestly looked after us so well, we felt like we knew them for ages and hopefully friends for a long time. We will definitely be back and definitely use Wanderer Cape Town Tours.Posted on Neil Khot Awesome service, Good Vehicles and Knowledgeable guide, Rifique iand Che are both great , plan ahead of coming.Posted on Patrik Novak Just amazing trip with such great guy as a guide.Posted on Tracey Dollemore Where can I start? This amazing day has blown our minds. Something we couldn't have achieved without Che's expertise and organisational skills planning our day for us. Our fabulous tour guide Rafique, so professional every step of the way. Felt so looked after, saw SO much, so emotional and incredible. Book it ... you will not be disappointed!!Posted on Islam Sherif Amazing service. Well trained guides. Very good knowledge of the city and best time to visit each area. They have a fleet of new and well maintained cars and buses. Highly recommended! Special thank you to Che, Nwabisa, Faize and michael.Posted on rohan ahuja My experience with them has been absolutely amazing and wonderful. They made my honeymoon extremely memorable. In my limited time in cape town they not only made everything possible for me to see but also they made it super smooth. The team is very kind and affectionate especially Che & Rafique. They made sure my wife and me feel safe all the time. Their highest priority is that their clients get the best experience. They made my trip so memorable that i want to come back again. And i would not hesitate once in taking their services again. They do their work with utmost passion. They make sure everything is the best and that too at the right price.Posted on Aisha Naiga Professional, prompt and excellent planners! We enjoyed our stay in Capetown courtesy of Wander Tours & Travel. GratefulPosted on Andrew Williamson Really enjoyable trips at the start and end of our little tour around South Africa. Organised by Che and looked after on the days by Rafique. Tour 1 - Cape Point - which we started at Boulders Bay (penguins), Cape Point in the National Park, fab lunch stop (with great wine!). Atlantic seaboard and Chapmans Peak and back to Cape Town. Tour 2 - Wine Tour plus Table Mountain - our day was adjusted as the mountain cable car was closed first thing (due to wind) so we had a little tour of a trendy local market (Biscuit Mill) which was an unexpected surprise. Franschhoek and Stellenbosch was great. I really would advise people give themselves plenty of time in Franschhoek - a charming place and lovely to wander around and browse in the shops and galleries. A few “surprises” along the way on both days (no spoilers here as I wouldn’t wish to give anything away). Rafique was such fun on day 1 we asked if he could look after us when we returned in 10 days. Thanks to both Che and Rafique…. Really appreciated it. Andrew & Charlotte and David & Tanya.
- AlexPorteous72
Outstanding! - Great service - we had a wonderful tour of Cape Town. We used them 3 times on our 2 week vacation. Very reliable and a lovely clean car and bottled... read more water. We had a particularly enjoyable tour of the vineyards and Kevin our driver was very knowledgeable and educated us on the areas we drove through. Not only that, he was just a really lovely person! I would highly recommend.
2 January 2020MCHPPP
Fantastic Wineland Tour - We had an one day wineland tour guided by Moira who was our guide during this day.
Che has organized the tailor-made tour in a very personal and professional way.... read more We had an excellent day and thanks to Moira learned a lot about Cape Town itself, its surroundings, the people, the winelands and even South Africa. We thank Wanderer Tours and Moira for an exceptional and perfect day!
9 October 2022jamiesW2231LI
fantastic tour guide so much to see - We booked very last minute with Che ( thinking im spelling the name right) but he was able to put together a great day for myself and my wife on... read more our honeymoon. He was very punctual and professional from the get go. We had a lovely day that was jam packed with thing from boat trips to cape point and much more. Che himself was incredibly knowledgeable about not only the places we visited but also the history of south African in general. He was so enthusiastic about what he was doing it really made for a great experience for me and my wife. Little detail that made it were when he pulled over after noticing some people on the side of the road with cameras pointed out to the water. We stopped and managed to get a great view of some whales swimming in the cove. I would highly recommend wanderer.
PS i have lots more photos but the TripAdvisor page isnt great for uploading
26 September 2022 -
Wanderer tours is a treasure of Cape Town. My husband and I always book our private tours there every time we come to Cape Town. Che is not only a... read more great guide but also amazing manager. Let me prove my words: we booked a tour to Hermanus to watch the whales but unfortunately we couldn’t leave hotel in time so we were late for our boat tour. High season, everything is fully booked. Che not only calmed us down but he managed to put us on another whale watching tour. Meanwhile he kept negotiating with the company we booked initially (less people on the boat) and he managed to squeeze us into their next tour! So trust me, Che always has a plan for you, he knows how to make it work and he’s all ears to your wishes. He is very flexible in itineraries, our next trip was a wine tasting tour, he was changing the itinerary right during the tour according to our wine tastes and wishes! That’s amazing! I wish he would teach all other tour operators worldwide how to do business 🙂 the best of the best, I’ve already visited 63 countries and can swear I haven’t met better service ever!!! Che knows the best and most beautiful locations to share them with you.
We also did a tour to Langa township - it’s absolutely safe and we were able to see the real side of life there. People there are so kind and friendly, just very poor. It was a deep immersion into their culture, history and traditions. Come and judge on your own, don’t miss this experience.
Svetlana R
7 September 2022PostCV-19Travel
Customer service is #1 - If you want the best private tours in Cape Town, Che and his team are the BEST! We were traveling with 4 other couples, so you can imagine what it... read more was like trying to ensure that everyone's tastes were accounted for. While planning, Che (the owner) was very attentive to what we wanted, suggested other sites that we may want to see and actually communicated with us, often. He and his team went out of their way to ensure that everyone had a great time, sometimes changing the itinerary slightly because we were off-schedule. Che personally saw that my husband and I were taken care of, at a moment's notice, on our 9 hour lay-over back through Cape Town a week later. I HIGHLY RECOMMEND Wandered Tours for your Cape Town adventures - you will NOT be disappointed.
10 April 2022Passport1705659
Your company you can trust! - Brilliant day tour of Cape Town and surrounding areas, led by Miles our tour guide. Did Table Mountain, Boulders Bay, Cape Point and lots more! Guide was so informative and... read more taught us so much. Just amazing and whole process was a pleasure to organise through Che in Cape Town through WhatsApp. Honestly do use as you cannot go wrong. Just the best days tour ever!!
9 August 2022 - africanman_840
Great experience and awesome guide - I booked with Wanderer Tours & Travel a week before my trip to Cape Town. They are very straightforward and make it easy for you through the booking and payment... read more process. My guide Rafique was very knowledgeable and helpful. He shows up on time and works with your schedule, he even offered to take photos using his phone and then sent them to my WhatsApp.He also has a great sense of humor. Che and Quaanita are very organized. They even made reservations in restaurants and organized transport at no extra cost.
I highly recommend them and will use them over and over again.
13 December 2022floydle17
Wanderer elevated our first Cape Town experience! - I can’t say enough great things about Che and his team! We had most of our days already planned by Wanderer prior to arriving, but we had one open... read more day to fill and ZERO dinner plans upon arrival. Che sat down with our group in the lobby of our hotel on the first night to discuss our interests. He then filled our open day with activities catered to our interests. He booked dinner reservations for us each night and made sure we had rides to and from dinner. He also shuttled us to some really great bars after dinner and had called ahead to request great seating. Miles was our guide for 2 full days around the cape region, and we had a great time with him as well.
Che consistently went the extra mile for our group, and it made our vacation even better than we could’ve imagined. It took all of the stress out of figuring out where to eat, what sites to see, and how we were going to get there. We were able to sit back, relax, and truly feel like we made new friends with the Wanderer crew. Thank you Che!
11 September 2022ChaChaChar1
A truly memorable day out - A wonderful day exploring the beauty of the Cape.
A few wonderful surprises along the way too.
Relaxed, but the day was filled with wonderful sights. ... read more From penguins at Boulders Beach to Cape of Good Hope and Cape Point. A drive around the bays, Chapmans Peak and Camps Bay. We even a cheeky wine tasting with lunch.
A truly memorable day.
Thanks you.
See you when we return to Cape Town in a couple of weeks we hope.
9 January 2023
Without feedback from our clients, how would we know what they liked and disliked about our tours? It’s not like we have psychic powers to read their minds. Client feedback helps us understand what we’re doing well and what we need to improve. And let’s face it, no matter how experienced we are, there’s always room for improvement.
One of the most significant benefits of client feedback is that it helps us create better experiences. If multiple clients mention that they didn’t enjoy a particular aspect of the tour or suggested we focus on a particular thing, we take that seriously. It shows that our clients want the best experience possible, and we’re here to provide just that.
By analyzing and acting on customer feedback, we make sure that our guests get exactly what they want when they book a tour with us. It helps us tailor our tours to better cater to our audience and adjust our approach where needed. At the same time, we also hold on to the things that make our tours unique and special.
Client feedback is also a great way to set expectations. Before booking, our clients want to know what kind of experience they can expect from our tours. By reading feedback from other clients, they get a clear idea of what they can expect. It helps them decide which tour is right for them and makes their overall experience more satisfying.
In conclusion, client feedback is an essential part of what drives us to become better. It’s not always easy to hear critical feedback, but we would be doing a disservice to ourselves and our clients if we didn’t listen. Feedback is the key ingredient in providing exceptional tours to our guests. And that is exactly what we aim to do at Cape Town Day Tours – create unforgettable experiences that our clients remember for years to come.